Refund Policy

We want you to be satisfied, and we work hard to provide the best shopping experience.

You will be able to obtain clear information about our return and warranty policies below in order for everything to be crystal clear in case you have a problem or query.

Refund Policy

We understand that sometimes you might want to return a product.

We made our refund policy as easy as possible.

Eligibility for Refunds

• • Damaged or Defective Products
    • • If the product is damaged or defective, either from shipping or manufacturing issues.
        
    • • Evidence of the damage/defect through photos or videos will be required.

• • Incorrect Item Received
    • • If you receive a product that is not what you ordered, we will refund you in full or send the correct item at no extra charge.
        

• • Change of Mind Returns
    • • If you change your mind about a purchased item that you no longer want, the product should be unused and in its original condition, it must be returned within 30 days of the purchase date. This includes all original packaging, accessories, and manuals.
        

Non-Refundable Items

Certain items are not eligible for refunds.

 

• • Products that have been used, washed, or altered after delivery.

• • Items marked as “Final Sale” or “Clearance.”

• • Digital or downloadable products once the download has been initiated.

• • Gift cards or promotional items are provided as part of a purchase.

How To Request A Refund

To request a refund, follow these steps.

 

• • Contact Us – Email us at [email protected] or use our online contact form. Please include your name, order number, and a detailed explanation of your refund request.

• • Provide Proof – Attach any supporting evidence, such as photos of damaged products or incorrect items received.

• • Response Time – Our customer support team will review your request within 3-5 business days and provide further instructions.

Refund Processing

• • Approved refunds will be processed back to your original payment method within 7-10 business days. Please note that processing times may vary depending on your bank or payment provider.

• • You will receive instructions for store credit or exchanges when your return has been verified.

Partial Refunds

In some cases, partial refunds may be granted.

 

• • For returned items with signs of use but still in acceptable condition.

• • For returned products missing minor accessories or packaging.

Return Address

Please send all returns to the following address: [Insert Company Return Address]

Please include your order number and contact information inside the return package so that we can process your return quickly.

Additional Support

• • Email: [email protected]

• • Phone: ‪(770) 648-4254‬

 

We’re committed to providing exceptional customer service and ensuring that your experience with us is exceptional.